Refund policy

Return & Refund Policy

At The Life Long Store, we are committed to delivering high-quality products. Please read our return policy carefully before placing your order.

1. Return Eligibility

We accept returns only if:

• You receive a damaged, defective, or incorrect product.

• The return request is submitted within 7 days of delivery.

• The product is unused, unwashed, and in its original condition with all tags, packaging, and accessories intact.

2. Non-Returnable Items

We do not accept returns for:

•Products that have been used, washed, or altered.

•Items without original tags or packaging.

•Products damaged due to customer misuse.

•Change of mind, color preference, or size preference (unless an incorrect item was delivered).

3. Return Process

To request a return:

•Contact us within 7 days of receiving your order.

•Provide your order number and clear photos or a video of the product.

•Once approved, we will provide return instructions.

4. Refunds

•After the returned product passes our quality inspection, your refund will be processed.

•Refunds are issued to the original payment method.

•Refund processing may take 5–10 business days after approval.

5. Exchange Policy

We offer exchanges only if:

•The wrong product was delivered.

•The product was received damaged or defective.

•Exchange requests must be made within 7 days of delivery.

6. Cancellation Policy

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.

7. Shipping Charges

If the return is due to our mistake (wrong, damaged, or defective item), return shipping charges will be borne by The Life Long Store.

For any other approved returns, the customer may be responsible for return shipping charges.

8. Contact Us

For any return or refund requests, please contact:

The Life Long Store

📧 Email: thelifelongstore@gmail.com

📞 Phone/WhatsApp: +91-9064564645